Over time, videotapes are affected by environmental conditions.
Heat can cause the tape to warp, stretch or shrink. Low temperatures and damp can cause mold to appear on the tape as white dust that causes the layers of tape to stick together. Mold can also cause date loss from magnetic tape which can erase parts of the video and audio recorded on the tape. If you see this we would advise you not to try and play the tape as it could cause damage to the tape and the VCR.
Tapes stored close to loudspeakers can partially erase the video image. Damage can also be caused by playback on a VCR machine that needed servicing.
If a tape is found to be unplayable because a VCR has 'chewed' or broken the tape or the cassette casing is broken all is not lost as we offer a repair service. This includes tape repair, cartridge replacement and chemical treatment for videotape that is sticking.
If you are unsure of the condition of your tapes dont worry as every tape is examined before it is played.
If we find a non-functioning tape we will always advise you before proceeding so you can decide if you would like it repaired and transferred.
Please note - We will usually only need to splice the tape back together. However if the tape has snapped and has creased a section of tape, we will remove the creased section before splicing meaning a loss of some recorded material when you play the DVD.
If a video is not repairable due to excessive tape damage or deterioration due to enviromental conditions we will deduct the repair costs for that tape and refund the difference.